FAQ - Frequently Asked Questions
You can call us at (913) 777-6010 or click on one of the links for a free quote on our website.
Although a visit is not necessary, we recommend doing an In-Home Estimate. By taking a look at your house we can give you a more accurate quote!
Yes! We provide all cleaning supplies. Our technicians are equipped with quality products to ensure the cleaning, sanitizing, and fresh smell! But we use your home vacuum for sanitary reasons.
If you are allergic to any chemical or simply prefer a specific scent or product. Please let us know in advance.
We offer a 24-hour guarantee! Please get in touch with us right away and we’ll make arrangements to rectify the situation.
FAQ - Scheduling Questions
We don’t guarantee same-day bookings. But, depending on the day, we can often meet this requirement.
It’s completely up to you! If you’re not going to be home, make sure you let us know how to access your house.
We will arrive at the time agreed with a 2-hour window. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.
You are not charged until after the cleaning has been completed. Please note that last moment cancellation may be charged a partial fee.
No, you can cancel service anytime without any penalties. You don’t have to commit to any contracts or a pre-determined number of appointments.
FAQ - Cleaning Questions
Here’s a listing of what gets cleaned in every room of your house during a standard cleaning. You can also request extra items via your customer dashboard. See cleaning checklist.
Cleaning supplies aren’t included by default. This ensures your cleaner uses the products you like and there isn’t any cross-contamination from house to house.
However, if you don’t have supplies, we can bring them for an additional charge of $10 per visit ($15 for move-in/out cleanings). You can opt-in to this option from your customer dashboard. Also, you can click here to see a list of items to have on hand. Please note: we always use your vacuum and mop/bucket so please be sure to have those items on-hand.
We offer a range of services from weekly cleaning to one-time cleaning to move-in and move-out cleaning. You can see the different services by visiting the front page and clicking on the “Services” button halfway down the page.
We assign one technician to your home. If you’re on a recurring schedule, we’ll do our best to match you with the same person going forward.
Absolutely. The cleaners go through a screening process that includes a police background check, reference checks, and in-person interviews. We also require significant experience in residential house cleaning to work with us.
